of our Policies
We do not permit our system to be used to send unsolicited
email. We enforce our unsolicited email policy vigorously,
using several strategies:
- We have a Standards and Practices staff of three full-time
- All messages sent with our system include identifying
information about the customer (the mailing list ID) that
sent the message as well as contact information for filing
an unsolicited email complaint with the customer.
- We track complaint rates for each list. We have stringent
automatic suspension processes that allow us to suspend
customers quickly upon proof of abuse.
- We require customers to submit disclosure forms, which
are reviewed by our Standards and Practices department
prior to new account activation.
- We have proprietary filters which automatically detect
culled addresses upon import, and which automatically
disable accounts when addresses appear to be culled.
- We include our unsolicited email restrictions in our
license agreement and impose fees for complaints received
to discourage abusers from using our system. We explicitly
warn of these restrictions during the signup process to
prevent abusers from using our system to send unsolicited
- We have a strong Acceptable Use Policy, which we actively
- Our mail servers are located in the State of California,
allowing us to leverage California's strict anti-spam
laws providing for statutory damages to be assessed against
While we do our best to keep our system free from abuse,
proactively educate our customers regarding best current
practices, and act swiftly when abuse does occur, complaints
do happen. We handle every complaint sent to us.
If users on your system complain about messages sent from
our service, please forward the message in question with
full headers and with the original recipient email address
intact to: firstname.lastname@example.org.
This is an automatic processor that will register the
complaint against the list and notify Standards and Practices
staff. We will handle complaints in accordance with our
Acceptable Use Policy. Actions may include account suspension,
imposition of fines, and account termination.
If you are responsible for a large network, we will be
happy to set up a custom complaint channel for your users.
When your users complain to you regarding unsolicited
e-mail from any of our domains, you can forward the complaints
to us and we will register the complaint against our customer.
You may also specify an acceptable complaint threshold,
and if that is reached, that customer will be automatically
prohibited from sending any further mail into your domain.
If you would like us to set up a custom complaint channel
for your domain, please contact us at email@example.com.